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06.08.2009 : Oracle announces Priority Handling

For the best service, attach a configuration to your Service Request! Its faster & more effective free and automatic.

As part of Oracles commitment to improving your support experience, we are announcing enhanced priority handling available to all Oracle Database customers. Benefit from faster problem resolution by simply and automatically attaching a configuration to your service request. My Oracle Support embeds automated configuration management capabilities into the support workflows to deliver faster resolution times. By linking a configuration to your service request, Oracle can better leverage its knowledge base to solve your problem quickly and more effectively. Take advantage of this exciting new service. Download the Oracle Configuration Manager collector and attach a configuration to your service request via My Oracle Support.