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06.08.2009 : Classic MetaLink Set to Retire!

Oracle recently announced that later this year Classic MetaLink will retire and My Oracle Support will be upgraded and become the single support interface. Be prepared for the upcoming changes and review the Classic MetaLink and My Oracle Support Transition Information Page for the latest information on timeline, significant changes, benefits, training, communcations and FAQs.

Oracle Global Customer Support is pleased to announce that in the coming months, My Oracle Support will be upgraded to enable even more Oracle customers to use Oracle's next-generation support platform, and Classic MetaLink will be retired. My Oracle Support is part of our ongoing commitment to help you increase the business value of your Oracle investment, reduce total cost of ownership and minimize risk. Leveraging the personalized, proactive, and collaborative support capabilities of My Oracle Support helps reduce the time you spend maintaining Oracle solutions. After the retirement of Classic MetaLink, My Oracle Support will provide a seamless support experience by becoming the single support portal for all of your Oracle Products, including Oracle, BEA, On Demand, PeopleSoft, JD Edwards, Hyperion, and Siebel. Users accessing metalink.oracle.com will no longer have a login option to choose between Classic MetaLink and My Oracle Support, but will be automatically directed to My Oracle Support. The retirement of Classic MetaLink is necessary as we upgrade our backend systems. These changes will affect your Service Request (SR) history and SR numbers. Take action now and prepare for the upcoming changes. CALLS TO ACTION: Visit the Information Page and FAQ Stay up-to-date on the latest details regarding My Oracle Support technical requirements, data migration plan, timeline, significant changes, and FAQs on the Classic MetaLink and My Oracle Support Transition Information Page. A live training schedule and recorded user training will be available here as we move closer to the upgrade weekend. Verify That You Have Adobe Flash Player Adobe Flash Player Version 9.0.115 or higher is required to use My Oracle Support. Check your browser to verify that Adobe Flash Player Version 9.0.115 or higher is installed by visiting the Adobe Flash Player checker page. Begin Using My Oracle Support Today Users who currently access metalink.oracle.com can prepare for the retirement of Classic MetaLink by using the existing version of My Oracle Support now. All products on Classic MetaLink are supported in My Oracle Support. Select the "My Oracle Support" button when logging in. For Questions If you have questions regarding the retirement of Classic MetaLink and the transition to the upgraded version of My Oracle Support, please refer to the Classic MetaLink and My Oracle Support Transition Information Page and FAQ. Additionally, you can contact Global Customer Support by clicking on the "Feedback" link in Classic MetaLink or My Oracle Support, or by calling Global Customer Support and selecting the non-technical option. Stay tuned for additional communications in the coming months related to the retirement of Classic MetaLink and the upgrade of My Oracle Support. Kilde: Oracle